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• 101 Hues – The Basics
• Size, Fittings & More
• Bookings & Delivery
• Pick Up & Returns
• Damages & Refund
101 Hues – The Basics
• What is 101 Hues?
101 Hues is basically an exciting new way for women to have access to high-end designer labels for a fraction of the retail cost.
• How does 101 Hues work?
Find an outfit you love, rent it for your big event, and return it to us; all without burning a hole in your pocket or unnecessarily adding to your wardrobe another outfit that you will wear hardly a couple times.
Size, Fittings & More
• How do I find the perfect outfit for me?
It’s easy, really! Go to the “Collection” tab from the main page, and browse through the entire range of outfits that we have. If you’re looking for something specific, use our filters for the Category of Outfits (saree, anarkali, etc.) and select your pick! We also have filters for size and color to make it easier for you to find your perfect outfit! Once you select an outfit, we strongly recommend you go through the outfit description closely to know exactly what you’re looking at, before renting it out.
• What about size and fitting issues?
While going through our collection of outfits, you will see in what size range the bust, waist and hip can a dress be altered. If your size lies within the range, we can custom fit the dress as per your measurements before delivery. Please make sure you give us your precise measurements, for best results. If you have any additional measurements or size related questions, please get in touch with us at firstname.lastname@example.org and we’ll get back to you with an answer and images too, if necessary.
• What if the delivered outfit doesn’t fit me?
Don’t worry, we’ve got your back! If by any chance, your outfit doesn’t fit you, you can inform us about the same between the time you receive the outfit and 11 AM the following day at email@example.com. Alternately and recommended, you can request our delivery boy to wait outside your house for up to 15 minutes, try the dress on and return it to our delivery boy right away if it doesn’t fit. We will try our best to re-fit the outfit as per your size or send you another outfit of your choice, subject to availability, well in time before your event. Else, you can also request a full refund.
• How do you clean the outfit before it arrives?
Hygiene is the most precious thing for us and we personally make sure to follow a foolproof inspection process every time an outfit comes back to us. Every outfit is thoroughly checked, dry cleaned and steam ironed and only then sent to you for your event. Don’t worry, you’re in good hands! Your outfit is going to look and smell like a new one.
• Will I need to iron the outfit myself?
We steam iron every outfit right before delivery to remove any possible crease from it. We recommend you to hang the dress carefully till you use it. We do not advise ironing the dress yourself. However, If you do find a few wrinkles on it, please steam the outfit only at low heat. Do not, in any case, iron at high heat as this will damage the outfit.
• Can I alter the dress on my own?
We strictly advise you against doing any alterations at home. Each outfit is handled with tremendous care by our team to ensure that each customer has the best experience and hence we prefer to get all alterations done by our own team only. Security deposit would be deducted in case of any minor damage by reason of the outfit having been altered by the customer themselves.
Bookings & Delivery
• When will my outfit be delivered to me? How long do I get to keep it for?
Once you place an order, we will get in touch with you for confirmation. Also, we will get in touch with you once your box is dispatched, so you don’t have to wait in! Your outfit will be delivered to you 1-2 days before your ‘event date’ and you’ll need to return it the day after your event. So, you’ll have it for around 3-4 days depending on the time of delivery and pick up. Delivery and pick-up will be done between 9 AM and 8 PM from Monday to Saturday. We will call/email you the day on or before the delivery is due. So, you can let us know if you’d be available/unavailable for the same in a particular time slot. Make sure to keep the original packing for easy returns! *Please note these timelines do not apply for Express Delivery Requests where we guarantee the outfit will reach you in time for your event.
• What if I need to keep my outfit for extra day/s?
Don’t worry, we have this covered! If this is your case, simply get in touch with us at firstname.lastname@example.org and we’ll do our best to help you out and figure out a special arrangement and rental fee just for you.
• What if I want to cancel my booking?
Change of mind? Or change of plans? We’re here to help you! In order to cancel your booking, please email us at email@example.com, within 24 hours of placing the order. We shall issue you store credit for 100% of the rental fee, and we will of course refund the full security deposit. Been more than 24 hours? It’s simple. Please read below:
>> You email us to cancel your order between 10-25 days before the scheduled delivery date – we’ll issue you store credit for 90% of your rental fee, and of course we’ll return your security deposit as well.
>> You email us to cancel your order less than 10 days before the scheduled delivery date – we’ll issue you store credit for only 70% of your rental fee, and of course we’ll return your security deposit as well. Your order can be cancelled only if it has not been dispatched.
*The above conditions are not applicable to Express Delivery orders.
• What if there is a change in the event date when I need my outfit?
Well, we can’t guarantee the availability of the outfit on the fresh dates. However, get in touch with us at firstname.lastname@example.org so we can help you out in the best possible way.
Pick Up & Returns
• How do I return my outfit?
So, once your big event comes to an end, pop it in the original packing box and our executive will pick it up from you the very next day! Pick up timings will be anytime between 9 AM and 8 PM from Monday to Saturday. We will call/email you the day on or before the pick up is due. So, you can let us know if you’d be available/unavailable for the same in a particular time slot.
• What if I’m unavailable for the pick up of the outfit on the pick-up date?
Oops! We expect you to return our products on time, so we are able to fulfill our further commitments to other customers. Sadly, we will have to charge a late fee of 50% of the rent, upto a maximum of INR 1000, per each day of delay – this shall be adjusted against your security deposit. If you do not return the outfit till 5 days after the pick-up date, the penalty shall be 30% of the MRP of the outfit. If the delay extends to beyond 10 days after the pick-up date, the penalty will be 80% of the MRP of the outfit. Beyond 15 days of delay after the pick-up date, the penalty will be 120% of the MRP of the outfit.
Damages & Refund
• What is the security deposit? Why do I need to pay it?
Every time you rent an outfit, you will be asked to pay a security deposit that is equal to 20% of the MRP of the outfit. As you know, we only offer authentic designer outfits, sourced directly from the designers. The security deposit is just an assurance we keep while you keep our outfit.
• When will I get my deposit back?
We will refund your deposit in full, once the outfit has been returned to us in a good condition and has passed our inspection and quality check. If everything is well, the transfer shall be initiated within 48 hours of us receiving the outfit, and will reflect in your bank account within 5-7 days maximum.
• What if I accidentally stain or damage the dress?
Don’t worry! We know that you’ll treat these gorgeous outfits with love and care and that routine wear and tear is unavoidable – we totally understand that. However if we find ‘substantial damage’ to the outfit or a stain that cannot be removed through our standard dry cleaning process we will need to charge you to restore it. The charge will depend on the nature of the damage. However, we may find that the damage is large enough that it results in a ‘major loss’ – which means we can no longer rent the outfit out due to it. In this case, you will have to pay us 100% of the MRP of the damaged outfit, over and above the rent already paid by you. You can, however, keep the outfit, since we can no longer rent it out.
FOR ANY OTHER QUERIES, PLEASE GET IN TOUCH WITH US AT email@example.com or 9979455758.