FAQ’s

It’s easy, really! Go to the “Clothing” tab from our Home Page, and browse through the entire range of outfits that we have. If you’re looking for something specific, use our filters for the category of outfits – “Lehenga Sets, Gowns, Indian Fusion”- and select your pick! Once you select an outfit, please get in touch with us on call/Whatsapp on 9979455758 to check for availability of the outfit on your dates & in your size, and place your booking with us. Or you can visit us In Store & pick any outfit that you like. We’d definitely love to see you!

Fortunately, majority of our outfits can be fitted to sizes ranging from XS to 3XL, however we’ll still check with your size before we go ahead with any bookings, for a smooth transaction. We’ll need you to drop by to our store for us to take your precise measurements, or you can Whatsapp us your measurements (we’ll send you a list of measurements we’ll be needing, according to the outfits you pick). A day before, or on the day of the scheduled delivery, we shall alter the outfit to your exact size &offer you a physical trial too, so the fitting is most comfortable to your preference.

Hygiene has been an extremely important aesthetic for 101 Hues from Day 1. We personally make sure to follow a foolproof inspection process every time an outfit comes back to us. Every outfit is thoroughly checked, dry cleaned, sanitized and steam ironed – before and after each use. Don’t worry, you’re in great hands! Your outfit is going to look and smell like a new one.You will not be disappointed, we promise!

We steam iron every outfit right before delivery to remove any possible crease from it. We recommend you to hang the dress carefully till you use it. We do not advise ironing the dress yourself. However, If you do find a few wrinkles on it, please steam the outfit only at low heat. Do not, in any case, iron at high heat as this will damage the outfit.

We strictly advise you against doing any alterations at home. Each outfit is handled with tremendous care by our team to ensure that each customer has the best experience and hence we prefer to get all alterations done by our own team only. Security deposit would be deducted in case of any damage by reason of the outfit having been altered by the customer themselves.

You have the option to book an outfit with us for 3 days. The outfit shall be ready for delivery to you at our store, on the scheduled date of delivery For instance, if your occasion date is the 20th, the outfit shall be booked for pick up by you on the 19th and it shall have to be dropped off at our store on the 21st. All pick-ups & drop-offs shall be done in our store timings only.

Once you select the outfit you’d like to rent, please get in touch with us In Store or on call/Whatsapp on 9979455758. Once we check the availability for the selected outfit for your specific dates, we shall make the booking for you on payment of the Rental amount. Currently, we accept payments via Cash, Bank Transfer, Gpay&PhonePe.

We currently do not offer the service of Home Delivery/Pick Up. We shall keep your outfit ready for pick up from your end, at our store on the scheduled date of delivery as per your booking. Please note that deliveries shall be made only in our store timings.

If you’d like to keep the outfit for more than 3 days, you can place an order accordingly. For rentals beyond 3 days, we charge 15% of rental amount extra per each extra day, at the time of booking. Please note that any extra days have to be notified with us at the time of booking, and not later on.

Please go through our Terms & Conditions, to check for what can be done regarding Cancellations &Rebookings.

Once your rental period is done! You’ll need to drop off the outfit to our store on the “Date of PickUp” as mentioned on your receipt/invoice.

We currently do not offer the service of Home Delivery/Pick Up. The outfit/s has/have to be dropped off at our store, from your end, on the scheduled date of return as per your booking. Please note that drop off of outfit/s can be done only in our store timings.

Ouch! We’d hate for that to happen and encourage you to avoid that at all costs. We rely on you to return our products on time so that we are able to fulfill our promise to our other customers. Sadly, we will have to charge a late fee of ₹1,000/day for any delay – this will be adjusted against your security deposit.

Every time you rent an outfit, you will be asked to pay a security deposit that is equal to roughly 20% of the MRP of the outfit. The security deposit is just standard protocol, a kind of an insurance cover that we need for our outfits whilst they are with you.

We will refund your deposit in full, once the outfit has been returned to us and is in a good condition and has passed our inspection and quality check. If everything is well, the transfer will reflect in your bank account (or in cash, from our store) within 7 to 10 working days of the outfit/s reaching us. Please don’t worry, your money shall be safe with us!
*Please note that refunds shall be processed only to bank accounts and in cash (in case of cash payments). Refunds shall not be processed via GPay, PhonePe, PayTM or other similar applications.

Don’t worry! We know that you’ll treat these gorgeous outfits with love and care and that routine wear and tear is unavoidable – we totally understand that. However if we find ‘substantial damage’ to the outfit or a stain that cannot be removed through our standard dry cleaning process we will need to charge you to restore it. The charge will depend on the nature of the damage. Also, we may find that the damage is large enough that it results in a ‘major loss’ – which means we can no longer rent the outfit out or a majority portion of the outfit needs to be reworked at a high cost. In this case, we shall not be refunding any part of the security deposit, in order to compensate for the damage.